INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I track my order?
You can track your order by logging into your account and navigating to the “Order History” section. You’ll also receive a tracking link via email once your order is shipped.
What is your response time for customer support?
Our support team typically responds within 24 hours on business days. For urgent inquiries, please reach out via live chat or WhatsApp.
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 7 days of purchase. Please review our Refund Policy for eligibility and return instructions.
Can I change my order after placing it?
Orders can only be modified within 1 hour after placement. If you need changes, contact our support team as soon as possible.
How can I contact customer support?
You can reach us via:
- Email: support@pixazo.store
- Live Chat: Available on our website
INFORMATION ABOUT US